Customer service

Customer service

  • Return Policy

    1. Product exchange conditions

      Exchange within 7 days (from the date the customer receives the product) with the following conditions:

    • Manufacturer's technical fault;
    • Products with original tags, packaging, labels and unused;
    • Product is new, not dirty, scratched;
    • The voucher is intact and has not been altered or erased;
    • The product has not been affected by washing or bleaching;
    • Sakos delivered the wrong product, specifications, color according to the order;
    • Customer changes to product with same or higher price than purchased product. In case of changing to a product of lower value, the difference will not be refunded.

    2. Steps to exchange products

    Step 1: Customers bring products directly to the nearest Sakos store or contact hotline 0941 349 955< strong> for product exchange instructions.

    Step 2: Sakos receives the product and makes an exchange.

    3. Time the customer receives the product back

    Within 7-15 days from the time Sakos receives the goods.

    Return method: Sakos only applies the return method if the product is defective. Please consider carefully before purchasing.

    4. Cases in which goods cannot be exchanged

    • Used product;
    • Product is not in its original condition;
    • Product is not defective from the manufacturer;
    • Products included in the promotion are not eligible for exchange/return;

    For questions, please contact:

    Customer Care Department Sakos Corporation

    Address: 11A Pham Ngoc Thach, Ward 6, District 3, HCMC

    or

    Sakos Office: 343/24-26 Su Van Hanh, Ward 12, District 10, HCMC

    Phone: (028) 3525 8188

    Email: sales_online@sakosvn.com

  • Shipping Policy

    Order: Backpack/ Bag/ Briefcase/ Accessories

    Area Order <300,000 VND Order >=300,000 VND Delivery time

    Inner city of HCMC

    Inner Hanoi

    Danang inner city

    20,000 VND Free 6 – 8 hours of work
    Different areas/conditions 30,000 VND Free 1 – 3 working days

    Valid order 

    Area Order <1,000,000 VND Order >=1,000,000 VND< /td> Delivery Time

    Inner city of HCMC

    Inner Hanoi

    Danang inner city

    50,000 VND Free 6 – 8 hours of work
    Other regions/provinces/city Z22 plastic suitcase/ Cloth suitcase 4; 4.5; 5: 70,000 VND

     

    Z26 plastic suitcase/ Cloth 6: 100,000 VND

    Z30 plastic suitcase/ Cloth suitcase 7: 200,000 VND

    Free 1 – 3 working days

    Regulations

    • The order of the backpack/bag/bag/accessory can include 1 or more products, the order of the suitcase is only applicable for 1 product.The order of the backpack/bag/pair/accessory can include 1 or multiple products, the order of the suitcase only applies to 1 product.
    • The time to receive the goods is calculated from the time the customer places the order successfully.
    • In case the order has 2 groups of products (Suitcase and Backpack/Bag/Pairs/Accessories) that can be nested together, the shipping fee will be according to the policy of the highest value product.
    • In the case of an order of multiple products that can be interlocked, shipping will be charged according to the policy of the highest value suitcase.
    • Inner city of HCMC: District 1, 2, 3, 4, 5, 6, 7, 8, 10, 11, Binh Thanh, Go Vap, Phu Nhuan, Tan Binh, Tan Phu.
    • Inner city city. Hanoi: Cau Giay District, Hoan Kiem, Thanh Xuan, Ba Dinh, Tay Ho, Hai Ba Trung, Dong Da, Hoang Mai.
    • Inner city city. Da Nang: Thanh Khe, Cam Le, Hai Chau, Ngu Hanh Son, Lien Chieu, Son Tra districts.

    Payment method

    • Pay in cash on delivery.
    • Pay online at sakos.vn
    • Pay by bank transfer according to the following information:

    SAKOS JOINT STOCK COMPANY

    Account number: 041.01.01.009,579

    Vietnam Maritime Commercial Joint Stock Bank – Saigon Branch

  • Privacy Policy

    1. Purpose

    Sakos.VN respects privacy, wants to protect personal information and information your payment. The "Privacy Policy" below is the commitment that we I do, in order to respect and protect the rights of visitors.

    2. Specific regulations

    2.1/ Collect information

    – When customers make transactions / register to open accounts at sakos.vn customers must provide some necessary information.
    – Customers are responsible for ensuring correct and up-to-date information and most accurate.

    2.2/ Storing and securing private information

    – Customer information, as well as communications between customers and sakos, are all stored and secured by sakos system.

    – Sakos has appropriate technical and security measures in place to prevent the unauthorized access and use of customer information.

    2.3/ Use of customer information

    * Sakos reserves the right to use customer information to:

    – Delivery to the address you provide.

    – Provide information regarding products, benefits, offers or other correspondence.

    – Process orders and provide services and information via Sakos.vn website at your request.

    – Use information collected from cookies to improve user experience and quality of Sakos.vn services.

  • Warranty Policy

    In order to improve the quality of after-sales service and protect the interests of customers when using products, Sakos Corporation would like to inform you of the warranty policy for SAKOS and SAKOS product lines. STARGO as follows:

    Warranty period

     For special product lines, Sakos will have its own warranty policy.

    Warranty defect

    • Sakos only warrants free of charge against manufacturer defects. In case of improper use or damage during transportation, Sakos will waive the fee for replacement parts only.
    • In some cases where the product code is discontinued, the accessories are no longer available, Sakos will replace the accessories equivalent to the original accessories but still ensure the quality.
    • For defects not covered by warranty or expired warranty, Sakos will repair charges and notify customers before proceeding.

    Note: No warranty for intentional user errors.

    No warranty or chargeable warranty

    • Cloth (canvas suitcase, backpack, bag, briefcase)
    • Inner lining of backpacks, suitcases, bags, briefcases.
    • Product has been modified, changed from the original without Sakos.
    • Products due to accidental damage, natural disasters: cut or torn, fire, explosion…
    • No warranty for defects in improper use or direct contact with chemicals or acids harmful to the product.
    • No warranty when the product is scratched, torn during transportation without a manufacturing defect.

    Warranty Process

    • Step 1: Customers bring the product to the nearest Sakos shop or send it to Sakos Service Center 343/24-26 Su Van Hanh, Ward 12, District 10, City. HCM or 397 An Duong Vuong, Ward 10, District 6, HCMC for warranty/repair support. Customers can also directly contact hotline 0941,349,955 to request for products to be picked up at home (only applicable to products of Sakos JSC and in the inner city of Ho Chi Minh City).

    • (Inner city of HCMC: District 1, District 2, District 3, District 4, District 5, District 6, District 7, District 8, District 10, District 11, Binh Thanh District, Go Vap, Phu Nhuan, Tan Binh, Tan Phu).


    • Step 2: Sakos receives warranty products, checks for errors and quotes accessories if the product has expired or is not within the warranty period.
    • Step 3: After the warranty is complete, Sakos informs the customer when and where to return the warranty product.

    Warranty period

    • Repair without replacing accessories: up to 3 working days from the date of receipt of the product.
    • Replace accessories: up to 7 working days from the date of receipt of the product.

    Warranty reception place

    Sakos Service Center

    • 343/24-26 Su Van Hanh, Ward 12, District 10, HCMC – Phone: (028) 2825 8188
    • 397 An Duong Vuong, Ward 10, District 6, HCMC – Phone: (028) 3834 7630

    Email: trungtambaohanh@sakosvn.com

    Sakos shop system nationwide

    1. HCM – Nguyen Van Luong: 485 Nguyen Van Luong, Ward 12, District 6, HCMC – Tel: ( 028) 3877.9717
    2. HCM – Hai Ba Trung: 418 Hai Ba Trung, Tan Dinh Ward, District 1, HCMC – Tel: (028) 3824 3339
    3. HCM – Quang Trung: 1005 Quang Trung, Ward 14, Go Vap District, HCMC – Tel: 038.882.3510
    4. Nghe An: 80 Nguyen Thi Minh Khai, Hung Binh Ward, City. Vinh, Nghe An – Tel: (0238) 382.8333
    5. Da Nang: 147 Le Duan Street, Hai Chau II Ward, Hai Chau District, Da Nang City – Tel: (023) 6355.0500
    6.  Dak Lak: 64 Hoang Dieu, Thang Loi Ward, Buon Ma Thuot City, Dak Lak – Tel: (026) 2362.6333
    7. Dong Nai: 346A Pham Van Thuan, Thong Nhat Ward, Bien Hoa City, Dong Nai – Tel: (025) 1381.8268
    8. Can Tho: 52A2 Tran Quang Khai, Cai Khe Ward, Ninh Kieu District, Can Tho City – Tel: (029) 2376.2454
  • Shopping guide

    Shopping Guide

    Login/Register an account at https://sakos.vn

    Step 1: Search for products

    After Login, you can search for products easily by:

    1. Enter product keywords in the search bar (product name/code) –> press search.

    2. Click the product category on the Menu bar.

    3. Find the latest or best selling products by selecting the corresponding item on the homepage.

    Step 2: Add products to cart

    After choosing a product, you can choose a form of purchase:

    1. Buy online at website
    2. Buy in Store: Displays quantity and available address. By checking this, you can go directly to the store in stock to purchase.
    3. Select the purchase quantity by pressing the plus (+) or minus (-) button.
    4. Click “Add to Cart” to add products to cart and continue shopping.

    Step 3: Payment

    After successfully adding the product to the cart, go to the checkout. Here you can double check the selected product, price, quantity.

    1. If you want to shop more, click “Continue shopping”.
    2. If you want to pay with the selected products, enter the “Promo Code” (if any) and shipping information.
    3. On the “Payment Information” page, please select the desired payment method and fill in the information.

     

    After completing all the ordering steps, the system will send you order information including order code, product name, order value to the registered email address.

  • Member benefits

  • Message to Sakos