SAKOS BRAND

DetailSuitcaseBackpack – Briefcase – Travelbag
Warranty conditionsGenuine products of Sakos Corporation – SAKOS brand.
Products are still in warranty period.
 

 

 

 

Duration warranty

Ø Fabric suitcase: 5 years

Ø Plastic suitcase: Depends on material, duration warranty as:

MaterialBody shellPull the handle; wheel; zipper
ABS3 years2 years
ABS + PC3 years2 years
PC5 years2 years
PP10 years2 years
Ø Backpack, Briefcase: 1 year

Ø Backpack-Pull the handle, Travelbag: 3 years.

Ø Accessories: 1 exchange 1 within 1 month.

 

Error is warranted

Pull the handel; wheel; Zipeper; handle straps; protective wire inside suitcase; lock; seam. 

Zipper; handle straps; seam.

In some cases, when the product code is discontinued, there are no accessories, Sakos will replace the accessories equivalent to the original accessories but still ensure the quality.
 

 

 

The case is not under warranty

– Stone products are out of warranty.

– No warranty: frame lock, hinge frame.

– No warranty lingin inner’s suitcase.

– The product has been edited, a change from the original without Sakos making it.

– Products caused by accidental damage, natural disasters, incision or torn hooks, fires …

– Stone products are out of warranty.

– The product has been edited, a change from the original without Sakos making it.

– Products caused by accidental damage, natural disasters, incision or torn hooks, fires …

STARGO BRAND

DetailSuitcaseBackpack – Briefcase – Travelbag
Warranty conditionsGenuine products of Sakos Corporation – STARGO brand.
Products are still in warranty period.
 

 

 

 

Duration warranty

Ø  Fabric suitcase: 5 years

Ø  Plastic suitcase: Depends on material, duration warranty as:

MaterialBody shellPull the handle; wheel; zipper
ABS2 years1 year
ABS + PC2 years1 year
PC3 years1 year
PP5 years1 year
Ø  Backpack, Briefcase, Travelbag: 1 year.

 

 

Error is warranted

Pull the handel; wheel; Zipeper; handle straps; protective wire inside suitcase; lock; seam. 

Zipper; handle straps; seam.

In some cases, when the product code is discontinued, there are no accessories, Sakos will replace the accessories equivalent to the original accessories but still ensure the quality.
 

 

The case is not under warranty

 

– Stone products are out of warranty.

– No warranty: frame lock, hinge frame.

– No warranty lingin inner’s suitcase.

– The product has been edited, a change from the original without Sakos making it.

– Products caused by accidental damage, natural disasters, incision or torn hooks, fires …

– Stone products are out of warranty.

– The product has been edited, a change from the original without Sakos making it.

– Products caused by accidental damage, natural disasters, incision or torn hooks, fires …

PROCEDURE AND THE WARRANTY TIME

Procedure

Step 1: Customers directly bring the product to the nearest Sakos Shop or Sakos Corporation warranty center.

Step 2: Sakos receives the product and carries out the warranty.

Step 3: Sakos contact customers to report the time of receipt of warranty products.

Warranty Time

Ho Chi Minh City area: No more than 10 days from the date of receipt of the product.

Other provinces: No more than 20 days from the date of receipt of the product.

WARRANTY PLACES

Sakos Corporation Service Center

– Address: 397 An Duong Vuong, Ward 10, District 6, Ho Chi Minh City.

– Phone number: (+84) 028 3834 7630

– Email: trungtambaohanh@sakosvn.com

Sakos shop list

No.Sakos shopAddressPhone number
1HCM-PNT11A Pham Ngoc Thach, Ward 6, District 3, Ho Chi Minh City.(+84)028.3824.3339
2HCM-NVL485 Nguyen Van Luong, Ward 12, District 6, Ho Chi Minh City.(+84)028.3877.9717
3Ha Noi199 Xa Dan, Nam Dong Ward, Dong Da District Ha Noi.(+84)024.3217.1361
4Nghe An80 Nguyen Thi Minh Khai,Hung Binh Ward, Vinh Cuity, Nghe An Province.(+84)0238.382.8333
5Da Nang147 Le Duan, Hai Chau II Ward, Hai Chau District, Da Nang City.(+84)0236.355.0500
6Dak Lak64 Hoang Dieu, Thang Loi Ward, Buon Ma Thuot City, Dak Lak Province.(+84)0262.362.6333
7Dong Nai346A Pham Van Thuan, Thong Nhat Ward, Bien Hoa City, Dong Nai Province.(+84)0251.381.8268
8Can Tho52A2 Tran Quang Khai, Cai Khe Ward, Ninh kieu District, Can Tho City.(+84)0292.376.2454
9Kien Giang39 Tran Phu, Vinh Thanh Ward, Rach Gia City, Kien Giang Province.(+84)0297.377.7735