In order to improve the quality of after-sales service and protect the interests of customers when using products, Sakos Corporation would like to inform you of the warranty policy for SAKOS and SAKOS product lines. STARGO as follows:
For special product lines, Sakos will have its own warranty policy.
- Sakos only warrants free of charge against manufacturer defects. In case of improper use or damage during transportation, Sakos will waive the fee for replacement parts only.
- In some cases where the product code is discontinued, the accessories are no longer available, Sakos will replace the accessories equivalent to the original accessories but still ensure the quality.
- For defects not covered by warranty or expired warranty, Sakos will repair charges and notify customers before proceeding.
Note: No warranty for intentional user errors.
No warranty or chargeable warranty
- Cloth (canvas suitcase, backpack, bag, briefcase)
- Inner lining of backpacks, suitcases, bags, briefcases.
- Product has been modified, changed from the original without Sakos.
- Products due to accidental damage, natural disasters: cut or torn, fire, explosion…
- No warranty for defects in improper use or direct contact with chemicals or acids harmful to the product.
- No warranty when the product is scratched, torn during transportation without a manufacturing defect.
- Step 1: Customers bring the product to the nearest Sakos shop or send it to Sakos Service Center 343/24-26 Su Van Hanh, Ward 12, District 10, City. HCM or 397 An Duong Vuong, Ward 10, District 6, HCMC for warranty/repair support. Customers can also directly contact hotline 0941,349,955 to request for products to be picked up at home (only applicable to products of Sakos JSC and in the inner city of Ho Chi Minh City).
(Inner city of HCMC: District 1, District 2, District 3, District 4, District 5, District 6, District 7, District 8, District 10, District 11, Binh Thanh District, Go Vap, Phu Nhuan, Tan Binh, Tan Phu).
- Step 2: Sakos receives warranty products, checks for errors and quotes accessories if the product has expired or is not within the warranty period.
- Step 3: After the warranty is complete, Sakos informs the customer when and where to return the warranty product.
- Repair without replacing accessories: up to 3 working days from the date of receipt of the product.
- Replace accessories: up to 7 working days from the date of receipt of the product.
Warranty reception place
Sakos Service Center
- 343/24-26 Su Van Hanh, Ward 12, District 10, HCMC – Phone: (028) 2825 8188
- 397 An Duong Vuong, Ward 10, District 6, HCMC – Phone: (028) 3834 7630
Sakos shop system nationwide
- HCM – Nguyen Van Luong: 485 Nguyen Van Luong, Ward 12, District 6, HCMC – Tel: ( 028) 3877.9717
- HCM – Hai Ba Trung: 418 Hai Ba Trung, Tan Dinh Ward, District 1, HCMC – Tel: (028) 3824 3339
- HCM – Quang Trung: 1005 Quang Trung, Ward 14, Go Vap District, HCMC – Tel: 038.882.3510
- Nghe An: 80 Nguyen Thi Minh Khai, Hung Binh Ward, City. Vinh, Nghe An – Tel: (0238) 382.8333
- Da Nang: 147 Le Duan Street, Hai Chau II Ward, Hai Chau District, Da Nang City – Tel: (023) 6355.0500
- Dak Lak: 64 Hoang Dieu, Thang Loi Ward, Buon Ma Thuot City, Dak Lak – Tel: (026) 2362.6333
- Dong Nai: 346A Pham Van Thuan, Thong Nhat Ward, Bien Hoa City, Dong Nai – Tel: (025) 1381.8268
- Can Tho: 52A2 Tran Quang Khai, Cai Khe Ward, Ninh Kieu District, Can Tho City – Tel: (029) 2376.2454