Return policy

Ngày đăng :

1. Product exchange conditions

    Exchange within 7 days (from the date the customer receives the product) with the following conditions:

  • Manufacturer's technical fault;
  • Products with original tags, packaging, labels and unused;
  • Product is new, not dirty, scratched;
  • The voucher is intact and has not been altered or erased;
  • The product has not been affected by washing or bleaching;
  • Sakos delivered the wrong product, specifications, color according to the order;
  • Customer changes to product with same or higher price than purchased product. In case of changing to a product of lower value, the difference will not be refunded.

2. Steps to exchange products

Step 1: Customers bring products directly to the nearest Sakos store or contact hotline 0941 349 955< strong> for product exchange instructions.

Step 2: Sakos receives the product and makes an exchange.

3. Time the customer receives the product back

Within 7-15 days from the time Sakos receives the goods.

Return method: Sakos only applies the return method if the product is defective. Please consider carefully before purchasing.

4. Cases in which goods cannot be exchanged

  • Used product;
  • Product is not in its original condition;
  • Product is not defective from the manufacturer;
  • Products included in the promotion are not eligible for exchange/return;

For questions, please contact:

Customer Care Department Sakos Corporation

Address: 11A Pham Ngoc Thach, Ward 6, District 3, HCMC

or

Sakos Office: 343/24-26 Su Van Hanh, Ward 12, District 10, HCMC

Phone: (028) 3525 8188

Email: sales_online@sakosvn.com

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